Question 1

What is RafterRelay intended to do?

Accepted Answer

RafterRelay is an intended missed-call recovery service for contractors. When a call is missed, the planned workflow is to follow up by text, learn what the customer needs, collect useful job details, and help move the customer toward booking a service visit. The exact experience depends on the integrations reviewed and enabled during onboarding.

Question 2

What is the intended call-to-text-to-booking workflow?

Accepted Answer

The intended flow is: a customer calls your business, the call is identified as missed, an appropriate text follow-up is sent, the conversation gathers the service need and contact details, and the customer is guided toward an available booking time. This is a planned workflow, not a claim that every step is live before your phone, messaging, calendar, consent, and other required integrations are connected and activated.

Question 3

What should I provide or request during onboarding?

Accepted Answer

Request contractor onboarding and be ready to discuss your trade, service area, business phone and missed-call process, calendar or scheduling tool, messaging needs, consent requirements, and the details your team needs before a job is booked. You can also ask which follow-up, review-request, or payment-collection workflows are feasible for your current tools. Onboarding is a conversation to confirm scope and requirements; it is not automatic or complete just because you submit a request.

Question 4

What are the setup fee and monthly price?

Accepted Answer

The offer is a $500 one-time setup fee and $497 per month. Pricing is shown in U.S. dollars. The setup work and the monthly service are discussed in the onboarding conversation so the proposed configuration and activation requirements are clear before you move forward.

Question 5

How does the two-week trial work?

Accepted Answer

RafterRelay offers a two-week trial to confirm fit. The trial timing, what can be tested, and when the $500 setup fee and $497 monthly service begin are tied to the onboarding conversation. The trial does not mean the service is automatically activated, and it does not bypass the owner-provided integrations or approvals required for your setup.

Question 6

Are calls, texts, and bookings live as soon as I request onboarding?

Accepted Answer

No. Calls, texts, and bookings are intended capabilities that depend on the required owner-provided phone, messaging, calendar, consent, and related integrations being reviewed, enabled, and configured. Submitting an onboarding request does not turn them on, and this FAQ does not claim they are live until those activation steps are completed.

Question 7

Can it handle follow-ups, review requests, or payment collection?

Accepted Answer

Follow-ups, review requests, and payment collection are intended or integration-dependent capabilities, not promises that they are live for every contractor. During onboarding, ask which of these workflows fit your tools and what owner-provided access, settings, consent, or payment integrations are required. They should be treated as inactive until the required integrations are enabled and activation is confirmed.

Question 8

How do I request the next step?

Accepted Answer

Use the contractor onboarding form on the home page and choose the “Get started” or onboarding call to action. Share your trade, service area, and current missed-call workflow so the onboarding conversation can cover fit, pricing, the two-week trial, and the integrations needed before activation.

Before the next missed call becomes the next missed job.

Questions contractors ask first.

Bring us your call flow.